Benito Diaz started out as a diesel tech at his local Ford dealership. Because he was a graduate of UTI with a certification in Ford diesel repair, they immediately put him to work helping out with the 7.3 and 6.0 Power Strokes.

Between the dealership and another he worked at for 10 years, he gathered knowledge on the repair side and the business side. Benito studied how customers and their vehicles were treated, and he learned the right and wrong ways to do things. In many instances he found himself saying, “If I had my own business, I wouldn’t treat that customer like that,” or “why am I doing just the bare minimum when if we dig deeper, I know I’d find the problem.”